Payment Terms

Effective Date: August 10, 2025

Operator: Eagle Peak USA LLC (d/b/a Nuvexn)

• These Payment Terms outline the conditions governing all payments for services on nuvexn.com. By placing an order or making a payment, you (“Client”) agree to the terms below. “Company,” “we,” or “us” refers to Eagle Peak USA LLC. These terms apply globally to all clients, and are designed to be clear, comprehensive, and legally robust to avoid any ambiguities in our payment process.

1. Payment Requirements

Full Upfront Payment: Clients are required to pay the full amount due for an order in advance. We do not offer installment plans or split payments under any circumstances. Work on your project will not commence until full payment is received and confirmed. This ensures both parties are committed and aligned before we begin. If full payment is not completed, the order will not be processed. Please be aware that by agreeing to these terms, you acknowledge that no partial payments or delayed payment schedules are permitted – the total project fee must be paid in one single transaction.

2. Accepted Methods and Platforms

Third-Party Payment Processors: We accept payments exclusively through trusted third-party platforms for security and efficiency. The accepted payment methods include:

Stripe – You can pay with major credit cards or debit cards via our Stripe integration (Visa, MasterCard, American Express, etc.).

PayPal – You may use your PayPal account or linked cards to complete the transaction.

All payments are processed through these external payment gateways, which employ industry-standard encryption and security measures. No other payment methods (such as cash, checks, or direct bank transfers) are accepted unless expressly agreed in writing by the Company. By using Stripe or PayPal, you also agree to comply with their respective user agreements and terms of service. We do not surcharge for using a particular platform; however, availability of methods may vary by your country or region. The Company does not store or process your credit card details on our servers – all sensitive payment information is handled by the external processors.

Payment Authorization: It is the Client’s responsibility to ensure that you are an authorized user of the chosen payment method. If a payment is declined or cannot be processed due to issues with the provided payment information, the order will not be confirmed. We recommend double-checking your card details, PayPal account status, and available funds when making payment to prevent any delays.

3. Currency and Exchange Responsibility

USD as Base Currency: All transactions are conducted in United States Dollars (USD). Prices for services on our website are listed in USD, and Clients must pay in USD. If you are an international client, please note that your payment will still be processed in USD, and your bank or card issuer will convert your local currency to USD if necessary.

Exchange Rates and Fees: The Client is solely responsible for any currency conversion fees, exchange rate differences, or international transaction charges that may apply. Your financial institution or payment provider might charge additional fees if your account is in a currency other than USD or if the payment is cross-border. Any exchange rate fluctuation or cost is at your risk and expense – the amount we must receive is the USD amount invoiced, regardless of currency conversion costs. The Company will not adjust pricing due to changes in exchange rates and is not liable for any loss due to currency value changes during the payment process.

Client’s Due Diligence: Before making a payment, please check with your bank or payment provider about any charges for currency conversion or international transactions. Ensuring that you transfer the correct USD amount will help avoid short payments. All payments must reflect the full invoiced USD amount; any shortfall due to exchange issues will remain payable by the Client.

4. Order Confirmation and Payment Time-Out

Immediate Payment Requirement: When you place an order through our system, you are required to pay the invoice within 15 minutes of submission. Orders are not considered confirmed until payment is successfully received by the Company. If we do not receive the payment in full within this 15-minute window, the order may be automatically canceled and treated as void. This strict timeframe is in place because of the fast-paced nature of our service scheduling and to ensure fairness to all clients in the queue.

Auto-Cancellation of Unpaid Orders: Orders that remain unpaid after 15 minutes are subject to cancellation without further notice. The system may release any reserved slot or resources to other clients if your payment isn’t completed in time. No work will begin on an unpaid order, and the Company assumes no obligation to hold an unpaid order beyond the grace period. If your order was canceled due to non-payment, you would need to place a new order, subject to availability of service slots.

Notification: We will display payment instructions and deadlines clearly during checkout. It is the Client’s responsibility to ensure timely payment. If you experience technical difficulties or delays in payment processing, please contact us immediately. We may, at our discretion, extend the payment window in case of verified technical issues, but this is not guaranteed. To avoid disappointment, please arrange payment as soon as you place the order.

5. Transaction Fees

Client Bears Transaction Costs: All transaction fees, bank charges, and payment processing fees associated with your order are borne by you, the Client. The prices quoted for our services exclude any fees that payment providers (such as Stripe or PayPal) may deduct. You must ensure that the full invoice amount in USD is received by the Company, net of any charges. For example, if PayPal or your credit card imposes a fee or commission for the transfer, that fee should be paid by you in addition to the invoiced amount. Any applicable bank charges or transaction fees are the Client’s responsibility.

No Deductions: The invoiced amount must arrive in our account in full. The Company is entitled to the entire payment amount as billed, and no deductions or withholdings should be made for any reason. If the Company receives an amount that is less than the invoiced price due to transaction fees or other deductions, the balance will remain payable by the Client. We will notify you if we identify any shortfall and expect prompt payment of the difference.

Examples of Fees: Common fees that clients are responsible for include, but are not limited to: credit card processing fees, PayPal transaction fees, currency conversion fees, wire transfer fees, intermediary bank fees, and any other surcharges by your bank or card issuer. Before making payment, please check with your provider if any such fees apply to your transaction. We do not add any additional charges on our side for processing your payment, but you must cover whatever fees your chosen payment method imposes.

Transparency: The Company will not surprise you with hidden fees. The only additional costs you might incur are those charged by third-party payment providers or banks as described. If you have any questions about whether a fee is from us or the payment processor, feel free to reach out for clarification. Our goal is to make the payment process clear and predictable.

6. Cancellation and Refund Policy

Client-Initiated Cancellation: If you decide to cancel your order after making payment, please notify us as soon as possible. Cancellation requests must be submitted in writing (e.g., via email) for record-keeping purposes. Upon receiving a cancellation request, the Company will review the project’s status and difficulty to determine eligibility for a refund. If the cancellation request is made within 24 hours of your order confirmation and work has not yet begun on your project, a full refund may be considered. We understand that circumstances can change, and we aim to be fair in such cases.

No Refunds After Work Begins: Once we have started working on your project (often referred to as when the project enters the “production” phase), no refunds will be issued. This cut-off exists because resources, time, and labor will have already been allocated to your project. In practice, this means if 24 hours have passed since your order was confirmed or if our team has already begun substantial work (whichever comes first), the payment becomes final and non-refundable. For example: if you confirmed an order and 24 hours have elapsed, or if we commenced design/coding work right away, you are no longer eligible for a refund.

Exceptions & Company Discretion: In the event of a cancellation request after work has begun, the Company reserves the right, at its sole discretion, to offer a partial refund or alternate resolution depending on the circumstances. We will evaluate factors such as the proportion of work completed, the resources invested, and the reason for cancellation. Any refund or relief in such cases is not guaranteed and is provided only as a goodwill consideration. The Company’s management decision on cancellations and refunds is final and binding. We will communicate our decision and reasoning to you in a timely manner.

Procedure for Refunds: If a refund is approved (e.g. you canceled within 24 hours and no work had started), we will process the refund through the original payment method whenever possible. The refund will be in USD and for the amount you paid, minus any non-recoverable transaction fees (if applicable). We strive to process approved refunds within a reasonable timeframe, but please note that your bank or credit card company may take several business days to post the credit to your account. We will confirm via email once your refund has been issued.

Cancellation by Company: If, in rare cases, the Company must cancel your order (for example, due to our inability to fulfill it or other unforeseen issues on our end), we will notify you promptly. In such situations, you will receive a full refund, regardless of work progress, unless an alternative arrangement is mutually agreed. We will not deduct any service fees for Company-initiated cancellations. However, the Company shall not be liable for any additional compensation beyond the refund of the amount paid.

7. Changes After Payment and Additional Charges

Scope Changes: The price you pay is based on the scope of work agreed upon at the time of order (the “Order Confirmation”). If you request changes, additions, or enhancements to the project after payment (for example, adding new features, changing specifications, or other modifications beyond the initial agreement), those changes may require additional fees. The Company is not obligated to perform work outside the original scope without an adjustment to the fees. In other words, any work beyond the initially agreed scope will incur extra charges and may require a separate agreement or addendum.

Process for Changes: Should you wish to alter the project after it has started, please contact us to discuss the desired changes. We will evaluate the request and inform you of any impact on cost and timeline. No additional work will be undertaken until: (a) the Company has provided you with a quote or estimate for the changes, and (b) you have agreed in writing (email suffices) to the new charges and any revised delivery milestones. This protects both parties from misunderstandings. Minor changes that do not significantly affect the scope or effort might not incur extra fees, but the determination of what is “minor” rests with the Company’s professional judgment.

Approval and Payment for Changes: If additional charges apply for your change request, we will issue an invoice or payment link for the agreed extra amount, which must be paid in full before we proceed with the additional work. These additional payments are subject to the same Payment Terms herein. In some cases, an upfront deposit for the change may be required with the balance due upon completion of the change, depending on the size of the request. The Company will clarify these details in the change agreement.

Project Delays from Changes: Please note that changes to the scope can also affect the delivery schedule. We will communicate any needed adjustments to deadlines. The Company will not be responsible for delays caused by incorporating client-requested changes, and such delays will not be considered a breach by the Company. We always aim to accommodate reasonable requests and will work with you to keep changes orderly and documented.

8. Invoicing Availability

Electronic Invoices: By default, when you make a payment on our site, you will receive an electronic payment confirmation or receipt via email, which serves as proof of your purchase. This typically includes the order details, amount paid, and transaction ID. We maintain digital records of all transactions.

Invoice on Request: We understand that some clients (especially businesses) may require a formal invoice for accounting or record-keeping purposes. Invoices are available upon request. If you need a detailed invoice document (beyond the standard email receipt), please let us know and we will provide one. Invoices can be delivered electronically (PDF via email). In special cases, if a hard copy invoice is required, we can arrange to mail or fax it upon request, though additional mailing fees or handling time may apply. (For example, our partner ZedSoft notes that hard copy invoices can be provided upon request in addition to email copies.) There is generally no extra charge for issuing an electronic invoice.

Invoice Details: Our invoices will include the Company’s name and contact information, a unique invoice number, the date of issue, a description of the services or products provided, the total amount paid (in USD), and any other details required for a valid invoice (such as tax ID if applicable). If you have specific requirements for invoice formatting or information (e.g., your company’s VAT number or purchase order references), please inform us in advance so we can accommodate those in the invoice.

Client’s Choice: It’s entirely the Client’s choice whether to request an invoice. Some individual clients may not need a formal invoice beyond the receipt, while corporate clients might. We respect your accounting needs. To request an invoice, simply contact our billing support with your order details, and we will issue the invoice typically within 1-2 business days.

Record Keeping: The Company retains copies of invoices and payment records. Should you require a past invoice or proof of payment, we can usually retrieve that for you. We recommend that you save all receipts and invoices for your own records as well.

9. Disputes and Legal Enforcement

Good-Faith Resolution: If you have a dispute or concern regarding a payment (for instance, believe you were charged incorrectly or have issues with the service delivered), please contact us first to resolve the issue. We are committed to addressing client concerns fairly and promptly. Initiating a formal dispute with a payment provider (like filing a chargeback or PayPal dispute) before giving us the opportunity to resolve the matter is discouraged, as it breaches these Payment Terms. We maintain detailed records of orders and communications, and most issues can be resolved via our support team without involving third parties.

No Unauthorized Chargebacks: By accepting these terms, you agree not to initiate chargebacks or payment reversals with your bank or credit card issuer without legitimate cause and prior communication with us. Any chargeback filed on a payment will be vigorously contested by the Company if we believe it is unjustified. We consider unwarranted chargebacks as fraud or breach of contract, since you explicitly agreed to the charges for the provided service. In the event of an unauthorized or baseless chargeback, we reserve the right to terminate your access to our services and refuse any future business, in addition to pursuing our rights as described below.

Legal Recourse for Non-Payment: If a Client fails to pay any amount owed (including, for example, if a chargeback or dispute results in the payment being retracted) or otherwise breaches these payment obligations, the Company reserves the right to seek all available legal remedies. This may include engaging a collections agency to recover overdue amounts or filing a legal claim against the Client for the owed amount and any associated damages. Clients with delinquent accounts may be responsible for any expenses incurred by the Company in the enforcement of these Payment Terms. This includes collection agency fees, attorney’s fees, court costs, and related expenditures to the extent permitted by law. For instance, as noted in other service agreements, if a company must engage third-party collections or legal processes, the defaulting client can be held liable for those additional costs.

Interest on Late Payments: Although our standard policy is full upfront payment, in any scenario where payment is overdue (for example, an additional invoice for scope changes not paid timely), the Company may charge interest on the outstanding amount. Unless a different rate is specified by applicable law, the interest would typically accrue at a reasonable rate (such as 1% per month or the maximum rate allowed by law, whichever is lower), calculated from the date the payment was due until it is received in full. This interest is meant to compensate for the delay and is not a substitute for the actual payment.

Dispute Resolution Forum: Any dispute arising under these Payment Terms that cannot be solved amicably between the Client and the Company shall be addressed under the jurisdiction and governing law terms set forth in Section 10 below. We encourage a direct dialogue and potentially mediation before litigation. However, if court action is necessary, the prevailing party in any legal action (whether the Company or the Client) shall be entitled to recover its reasonable attorneys’ fees and costs from the other party, to the extent allowed by law.

No Waiver of Rights: The Company’s decision to not immediately enforce any provision of these Payment Terms (for example, not immediately pursuing legal action on a missed payment or allowing an extension) shall not be interpreted as a waiver of our rights. We may grant leniency or extensions case-by-case, but we still maintain the right to enforce the terms later or in other cases. Similarly, the Client’s rights are preserved; reporting a service issue or seeking a refund through our support does not waive your right to dispute charges if the issue genuinely remains unresolved. Both parties retain all rights under law and contract, except as modified by these written terms.

10. Governing Law and Jurisdiction

Applicable Law: These Payment Terms, and any dispute or claim (contractual or non-contractual) arising out of or in connection with them or their subject matter, shall be governed by the laws of the State of Arizona, United States of America. We choose Arizona law as it is the state in which Eagle Peak USA LLC is organized and principally operates. The governing law applies without regard to conflict of law principles, meaning that if you are in a different state or country, we still apply Arizona law to the extent possible for consistency.

Jurisdiction: You agree that any lawsuits, legal actions, or proceedings arising out of or related to these Payment Terms or the use of our services shall be brought exclusively in the state or federal courts located in the State of Arizona. Both the Client and the Company consent to the exclusive jurisdiction of those courts. By entering into this agreement, you (the Client) acknowledge that Arizona courts have the authority to adjudicate any such disputes, and you waive any objections related to inconvenient forum or jurisdiction for these courts. In practice, this means if there is a dispute requiring court intervention, it will be filed and resolved in Arizona (likely in Maricopa County or the relevant venue for Eagle Peak USA LLC’s location).

Compliance with Local Laws: We serve clients globally, and we recognize that mandatory laws of your country (especially consumer protection laws) may apply if those laws are deemed overriding. Nothing in these Payment Terms is intended to override any rights you have under mandatory local laws (such as statutory refund rights) that cannot be lawfully waived. However, to the maximum extent permitted, the laws of Arizona govern. If a court determines that under your local law you have certain rights or claims notwithstanding this governing law clause, any action in relation to those rights shall still, to the extent possible, be heard in an Arizona court (or another competent forum as dictated by law).

Severability: If any provision of the Governing Law and Jurisdiction section (or any other section of these terms) is found to be illegal or unenforceable, that provision will be limited or eliminated to the minimum extent necessary so that the rest of the terms remain in full force and effect. For example, if a court outside Arizona refuses to honor the Arizona exclusive jurisdiction clause due to consumer laws, this would not invalidate the entirety of the Payment Terms, only that specific application.

Acknowledgment: By making a payment to the Company, you acknowledge that you have read, understood, and agreed to these Payment Terms in their entirety. You also acknowledge that these terms are a critical part of the overall agreement for services and that Arizona law and venue were fairly disclosed to you as the basis of engagement. This mutual understanding of legal jurisdiction helps both parties by clearly knowing which laws and courts would apply in case of a dispute, thereby avoiding ambiguity or “forum shopping.”

By using our services and making a payment, you affirm your acceptance of these Payment Terms. These terms are intended to protect our business interests as well as clearly inform you of your rights and obligations. If you have any questions or require clarification on any section of these Payment Terms, please contact us before making a payment. We value transparency and will gladly explain any part of this policy.

Thank you for your trust in Eagle Peak USA LLC (Nuvexn). We appreciate your business and look forward to delivering quality service under these clear payment guidelines.